At Ouzola LLC, we are committed to providing valuable and insightful psychology ebooks and online courses. We understand that sometimes a resource might not be the right fit for your needs, and we aim to make the refund process as clear and straightforward as possible.
Ebooks:
- Eligibility:
- Refunds for ebooks are available within 14-30 days of the original purchase date.
- Refunds will be granted if the ebook file is defective, corrupted, or significantly different from the product description.
- Due to the nature of digital downloads and the potential for content to be consumed immediately, refunds for reasons of personal dissatisfaction after the ebook has been downloaded and accessed may be limited or not offered. Please review the sample preview carefully before purchasing.
- Process:
- To request a refund for an ebook, please contact our customer support team at [email protected] with your order number and a detailed explanation of the issue.
- We may request evidence of the defect or discrepancy.
- If your request is approved, the refund will be processed to your original payment method within 3-5 business days.
Online Courses:
- Eligibility:
- We offer a 7-30 day satisfaction guarantee for our online courses. The specific timeframe may vary per course, so please check the individual course page.
- If you are not satisfied with the course content within the specified guarantee period from your enrollment date, you may request a full refund.
- Refunds may not be granted if a significant portion of the course has been completed, course materials have been downloaded extensively, or if a certificate of completion has been issued.
- Some courses may have specific refund terms outlined on their individual sales pages, which will take precedence.
- Process:
- To request a refund for an online course, please contact our customer support team at [email protected] with your order number and a detailed explanation of your reason for requesting a refund.
- We may ask for feedback to help us improve our courses.
- If your request is approved, the refund will be processed to your original payment method within 3-5 business days.
General Provisions:
- All refund requests are subject to review and approval by Ouzola LLC.
- We reserve the right to refuse refunds in cases of suspected fraud or abuse.
- Refunds will be issued to the original payment method used for the purchase.
- Digital products, once accessed or downloaded (beyond a reasonable preview), are generally non-refundable unless there is a technical issue or significant misrepresentation.
- We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.